FAQs

Deliveries

Direct Online Deliveries

Once you place your order online, it will be dispatched from our Melbourne warehouse within 2 business days.

Australian Deliveries

Deliveries are usually made by Australia Post in accordance with the weight and destination that the parcel is being sent. We offer FREE POSTAGE for orders Australian wide over the value of $100. Alternatively, we calculate cost according to weight as follows: 

  • Orders valued at over $100 of product qualify for FREE POSTAGE Australia Wide
  • Orders less than 500g $5.00 (generally 1 or 2 packets)
  • Orders between 500g-2kg $10.00 (usually up to 8 packets)
  • Order from 2kg-5kg $15.00 (mostly for our boxes of 12)

Experience has shown us that deliveries to major metro areas can be expected in around 24 hours, and longer for regional areas. 

If you have not received your order within 6 business days please contact us.

For details about International Shipping visit our Shipping page 

Wholesale Orders

Retail Packets - We supply to Supermarkets, Healthy Stores, Grocery Stores, Gyms, Fitness Centres, Wellness Centres and many more. If you are interested in stocking Funch's range of retail packets please contact  food@funch.com.au about your requirements. We supply via a range of Distributors throughout Australia, so will organise the appropriate person to supply you. 

Bulk Buckets - We supply to a range of food services organisations including cafes, canteens, caterers, aged care, health care and many more. If you are interested in stocking Funch's bulk buckets please contact food@funch.com.au about your requirements. We supply via a range of Distributors throughout Australia, so will organise the appropriate person to supply you. 

Do you offer refunds?

As with all food products,  we can not offer refunds or exchange for change of mind.
If your Funch arrives damaged or you believe it to be faulty, please contact us immediately and we will respond with a solution within 24 hours.

What do I need to add to my Pre-Mix Pack?

There is a detailed recipe on the back of each packet. You can add ingredients to suit your taste and health preferences. Recommended ingredients include:

  • Water & Honey, or
  • Water & Rice Syrup, or
  • Water & Dates, or
  • Coconut Oil & Rice Syrup, or
  • Coconut Oil & Dates

Where do you buy the extra ingredients?

All our additional ingredients are readily available from either your local supermarkets, green grocer or health food shop.

Why are nutritional panels including only dry ingredients?

We have based our nutritional panels on the dry ingredients alone so you can add the content of your added ingredients to this to get the end values quickly and easily! 

The ingredients that you add to our pre-mix packs include a variety of options including butter, oil and dried fruit. Each of these products has a multitude of possible options and variations, each of which would alter and change the content of the nutritional panel.  

How many Balls/Bars are made per packet?

There is information on each packet about the number of products made. The quantity will always depend on the size of the products that you make. We advise each pack will make:

  • Protein, Bliss and Luxe Ball Mixes - 10-15 Balls
  • No Bake Slice Mix - 8-12 Slices
  • Cookie Mix - 12 or 24 Cookies
  • Muesli Slice Mix - 10-18 Slices 

How long do the Pre-Mix Packs last?

Our products have a shelf life of 12 months from the date of manufacture.  

Do you need to make all of the Pre-Mixed pack at one time? 

Yes, we recommend that you use the entire packet.  

How long do the products last once they are made? 

Once made we recommend that the product will last 2-3 weeks in the fridge and around months in the freezer.